Bees Embroidery Privacy Policy  

Terms and Conditions

Last updated: 07 September 2026



These Terms and Conditions apply to orders for goods and services from Bees Embroidery and Print (“we”, “us”, “our”), including orders placed through our website, www.beesembroidery.co.uk, or directly with us.

Please read these terms before ordering and keep a copy for your records.

Nothing in these terms excludes or restricts any consumer rights that cannot lawfully be excluded or restricted.

1. About Us

Bees Embroidery and Print

Our business and correspondence address is:

Olive Mount Cottage
Astley Road
Irlam
Manchester
M44 5LU

Email: beesembroideryirlam@gmail.com
Telephone: 07789 109703

We provide embroidery, printing, schoolwear, workwear, leavers’ hoodies, personalised clothing and related services.

In these terms, a “consumer” is an individual acting wholly or mainly outside their trade, business, craft or profession. A “business customer” is a customer ordering for business purposes.

2. Our Website, Duda and Ecwid

Our website is built and hosted using Duda. Our online shop uses Ecwid to display products and support shopping basket, checkout and order-management functions.

Your contract for goods or services purchased from us is with Bees Embroidery and Print. Duda and Ecwid provide technology supporting our website and shop; they are not the seller of our garments or embroidery and printing services.

Please contact us about orders, personalisation, delivery, collection, cancellations, returns or complaints.

Where you choose a payment service at checkout, that provider’s terms may apply to your use of its payment service. This does not replace these terms or reduce our responsibilities as the seller.

3. Placing and Accepting Orders

Checking Your Order

Orders may be placed through our website or directly with us, depending on the product or service.

Before submitting an order, please check all details, including:

• Garment type, size, colour and quantity.
• Names, initials and spellings.
• Logos, artwork and personalisation instructions.
• Contact details.
• Collection or delivery details.

You can correct your selections before completing checkout. If you notice an error afterwards, contact us as soon as possible.

When a Contract Is Formed

Submitting an order is an offer to purchase the goods or services described.

An automated acknowledgement or payment receipt confirms that your order or payment has been received. It is not acceptance unless it expressly states that we have accepted your order.

We accept your order when we send you an email or other written confirmation expressly accepting it. A binding contract is formed at that point. We will accept the order before beginning production.

If we cannot accept your order, we will tell you promptly and refund any payment taken for it.

We will provide confirmation of the agreed order and applicable terms in an email or another format you can retain.

Availability and Errors

If we identify an availability issue or a pricing or description error before accepting your order, we will explain the issue and give you the choice of proceeding on the corrected basis or cancelling for a full refund.

We will not substitute a materially different product or increase an agreed price without your agreement.

Once an order has been accepted, any changes must be agreed with you, subject to applicable law.

4. Prices and Payment

Prices and payment arrangements will be shown at checkout or confirmed in our quotation before you order.

Consumer prices include VAT where applicable. Any delivery charges and other unavoidable charges will be disclosed before you commit to the purchase.

Full payment is normally required before production begins, unless we agree otherwise in writing.

Available online payment methods are displayed at checkout. Payment authorisation or receipt of payment does not, by itself, confirm acceptance of an order.

If an additional artwork, setup or production charge is needed, we will explain it and obtain your agreement before carrying out the additional work.

5. Personalised and Bespoke Goods

Goods made to your specifications or clearly personalised may be excluded from the statutory change-of-mind cancellation right.

Examples include garments bearing an individual’s name or initials, a customer’s own business logo, or a genuinely bespoke design.

Where the legal exemption applies, we do not have to accept a return because you have changed your mind, ordered the wrong size or supplied incorrect personalisation.

We will identify applicable personalisation restrictions in the product information or quotation before you order.

An item is not automatically exempt merely because it is embroidered, printed, produced after ordering, or selected from standard sizes, colours or designs.

Personalised and bespoke goods must still be of satisfactory quality, fit for purpose where required by law, and as described. Your rights concerning faulty or incorrectly supplied goods remain unchanged.

6. Customer Artwork, Logos and Approvals

Rights to Use Your Material

You must have the necessary rights or permission to use artwork, logos, photographs, names, wording and other material you supply.

You give us permission to reproduce and adapt that material as reasonably necessary to prepare and fulfil your order. Ownership remains with you or the relevant rights holder.

We may ask for evidence of permission or decline material we reasonably believe is unlawful or infringes another person’s rights.

Proofs and Production Preparation

Where we provide a proof or request approval, please check spellings, content, layout, dimensions and positioning carefully.

If approval is required, production will not begin until you have approved the relevant details.

We may recommend changes where a design is unsuitable for the requested production method. Material changes and additional charges require your agreement.

We are responsible for producing the goods in accordance with the agreed specification. Approval of a proof does not remove your rights if we fail to follow it or supply faulty goods.

7. Colours, Sizing and Product Appearance

Screen displays may show garment, thread and print colours differently from their physical appearance. If an exact colour match is essential, please discuss this with us before ordering.

Minor production variations can occur, but goods must still match their description and any agreed specification or sample where required by law.

Sizing may differ between manufacturers and garment styles. Please check the relevant size information and contact us before ordering if you need help.

Please follow the care instructions supplied with your garment and decoration. We are not responsible for damage caused by failure to follow appropriate care instructions, but this does not affect rights relating to an underlying fault.

8. Schoolwear and Workwear

Standard Schoolwear and Workwear

Standard goods purchased online or through another qualifying distance-selling method are subject to the cancellation rights in section 13.

A standard school-uniform garment is not automatically personalised because it carries a school’s usual logo or badge. The same applies to standard designs offered as part of our regular range.

Individually Personalised Garments

Where a garment is made to your specifications or clearly personalised, the exemption described in section 5 may apply.

Please check sizes and personalisation carefully before ordering.

Goodwill Size Exchanges

For non-faulty goods, we may offer a size exchange as a goodwill arrangement. Availability, timescales, the condition required and any price difference will be explained when the exchange is agreed.

Conditions applying to goodwill exchanges do not restrict statutory cancellation rights or rights concerning faulty goods.

9. Customer-Supplied Garments and Items

By prior agreement, we may embroider or print garments or other items supplied by you.

Please tell us about any known material restrictions, previous treatments, damage or special care requirements.

We will assess suitability with reasonable care and carry out the service with reasonable care and skill. If we identify a material risk or consider an item unsuitable, we will discuss this with you before proceeding or decline the work.

We are not responsible for damage caused solely by an inherent characteristic or existing defect that we could not reasonably have identified or avoided when exercising reasonable care and skill.

This does not exclude responsibility for damage caused by our failure to use reasonable care and skill.

10. Production and Turnaround Times

Our standard production turnaround is up to 14 working days, unless a different period is agreed before ordering.

Working days are Monday to Friday, excluding bank holidays in England.

The production period begins once we have accepted the order and received:

• The required payment.
• All necessary sizes, quantities and personalisation details.
• Suitable artwork and any required approval.
• Any customer-supplied items needed for the work.

Production time is separate from delivery transit time. Where delivery is offered, we will explain the anticipated overall timeframe before you order.

Please tell us before ordering if an item is needed for a particular event or essential deadline. We will confirm whether we can agree to meet it.

We will contact you promptly if we become aware of a delay and explain the available options. Nothing in this section limits your rights if we miss an agreed or legally required deadline.

11. Collection and Delivery

Collection

Collection from our premises is our standard service. We will contact you when your order is ready and arrange collection.

Choosing collection does not, by itself, remove cancellation rights where the contract was concluded online or through another qualifying distance-selling method.

Delivery

Where delivery is available, the delivery address, charges, restrictions and timeframe will be disclosed and agreed before you order.

Unless another delivery period has been agreed, consumer goods will be delivered without undue delay and within 30 days of the contract being formed.

If we fail to deliver on time, your legal rights may include setting an appropriate additional delivery period or ending the contract immediately where the legal conditions for doing so are met.

Responsibility for Goods

For consumer orders, goods remain our responsibility until you, or someone you nominate, physically receives or collects them.

If you independently appoint a carrier that we did not offer, responsibility may pass when we hand the goods to that carrier, as permitted by law.

If there is a delivery problem, contact us so that we can investigate and arrange the appropriate remedy.

12. Changes to Orders

Contact us promptly if you want to change or cancel an order.

For personalised or bespoke goods without a statutory cancellation right, we will check whether production can be stopped or the order changed. We will explain any proposed charge or refund before agreeing the change.

Any charge will be fair and reflect work completed or costs reasonably incurred that cannot be recovered. We will take reasonable steps to minimise those costs.

This section does not impose a cancellation charge where you exercise a statutory right to cancel or reject goods.

13. Consumer Cancellation Rights for Distance Orders

Orders Covered

This section applies where a consumer has a statutory right to cancel a purchase made online or through another qualifying distance-selling method.

It does not apply to goods that fall within the personalised or bespoke exemption explained in section 5.

Purchases concluded at our premises do not normally carry a statutory change-of-mind cancellation right. Rights concerning faulty goods still apply.

Cancellation Period

You may cancel an eligible goods order without giving a reason from the time the contract is formed until 14 days after the day you, or your nominated recipient other than the carrier, receives the goods.

Where goods from one order are delivered separately, the period generally ends 14 days after the day the last item is received.

How to Cancel

Tell us clearly that you wish to cancel by emailing beesembroideryirlam@gmail.com, telephoning 07789 109703, or writing to our address in section 1.

You may use the form below, but it is not compulsory. Sending your cancellation notice before the deadline expires is sufficient.

Please include your name and enough information for us to identify the order.

Model Cancellation Form

Complete and return this form only if you wish to cancel the contract.

To: Bees Embroidery and Print, Olive Mount Cottage, Astley Road, Irlam, Manchester, M44 5LU. Email: beesembroideryirlam@gmail.com.

I/We () hereby give notice that I/We () cancel my/our () contract of sale of the following goods () / for the supply of the following service (*):

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s), only if this form is submitted on paper:

Date:

(*) Delete as appropriate.

Returning Cancelled Goods

Send or hand the goods back to our address in section 1 without undue delay and no later than 14 days after the day you tell us that you are cancelling.

You meet this deadline if you send the goods before the 14-day period expires.

You bear the direct return cost for a change-of-mind cancellation unless we agree otherwise. This does not apply to the reasonable return costs of faulty, misdescribed or incorrectly supplied goods.

Please package returns appropriately and keep evidence of posting.

Refunds

For an eligible cancellation, we will refund the goods covered by the cancellation and any standard outward delivery charge refundable by law. If you chose a more expensive delivery option, we do not have to refund the amount above our least expensive standard delivery option.

We will refund without undue delay and within 14 days after being informed of your cancellation. However, unless we have offered to collect the goods, we may withhold the refund until we receive them back or you provide evidence of sending them, whichever happens first.

Refunds will use the original payment method unless you expressly agree otherwise. You will not incur a refund fee.

We may deduct for a reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, where legally permitted. You may inspect and try on goods as you reasonably would in a shop.

14. Cancellation of Service-Only Orders

For a qualifying distance contract for services only, such as embroidery on your own garment, the statutory cancellation period normally ends 14 days after the day the contract is formed.

If you want work to begin during this period, we will obtain your express request.

If you cancel after work has started at your express request, you may have to pay a proportionate amount for the service supplied up to cancellation, provided we have given the legally required information.

You lose the cancellation right once the service has been fully performed only where performance began with your express consent and your acknowledgement that full performance would end that right.

Accepting these terms alone does not constitute a request for early performance or acknowledgement that you will lose your cancellation right.

Any refund due for a cancelled service will be made without undue delay and within 14 days after we are informed of the cancellation, using the original payment method unless you expressly agree otherwise.

These rules do not remove your rights where a service is performed without reasonable care and skill.

15. Faulty, Incorrect or Misdescribed Goods and Services

Goods supplied to consumers must be of satisfactory quality, fit for purpose where required by law, and as described. Services must be performed with reasonable care and skill.

Please contact us if you believe an item or service does not meet these requirements. Include your order details and a description of the issue. Photographs may help, but we will not make unreasonable evidence demands.

Depending on the circumstances, your rights may include rejection and a refund, repair, replacement, repeat performance or a price reduction.

We will meet reasonable return costs where goods are faulty, incorrectly supplied or not as described.

We recommend checking your order promptly, but failure to report a fault immediately does not remove your statutory rights.

These protections apply to personalised goods and to work on customer-supplied garments as appropriate.

16. Privacy, Personal Data and Cookies

We use personal information to handle enquiries, process payments, fulfil orders, provide customer support and meet legal obligations.

Duda, Ecwid and relevant payment, delivery or other service providers may process information in connection with these activities.

Our separate Privacy Policy explains the information we collect, why we use it, relevant recipients, retention arrangements, international transfers where applicable, and your data protection rights.

Our website and online shop use cookies and similar technologies. Our Cookie Policy explains their purposes and the choices available to you.

Where consent is required, we will request it separately. Accepting these terms or placing an order does not, by itself, amount to consent to marketing or cookies requiring consent.

Please supply only personal information needed for your order. If you provide information about someone else, including names for schoolwear or leavers’ garments, ensure you are authorised to provide it and that the relevant person or parent or guardian is appropriately informed.

17. Website Use and Availability

You must not misuse our website or shop, interfere with their operation, upload malicious material or attempt unauthorised access.

Website and checkout access may occasionally be interrupted by maintenance or technical issues. If a problem affects your order or payment, please contact us.

An interruption involving Duda, Ecwid or another provider does not remove our obligations concerning an accepted order or your statutory rights.

18. Intellectual Property

Rights in our original website content, photographs, branding and designs belong to us or our licensors, unless otherwise agreed.

You may view our website and retain order information for personal use. You must not reproduce or commercially exploit our protected content without permission, except where permitted by law.

Customer-supplied artwork remains the property of its rights holder. Any transfer of ownership or broader licence for commissioned design work must be agreed in writing.

We will obtain any permission required before using your supplied artwork, identifiable personalisation or order photographs for our own promotional purposes.

19. Our Responsibility to You

We remain responsible for our contractual and legal obligations, including where we use platforms, suppliers or delivery providers to help fulfil an order.

Nothing in these terms excludes or limits:

• Statutory consumer rights.
• Liability for death or personal injury caused by negligence.
• Liability for fraud or fraudulent misrepresentation.
• Any other liability that cannot lawfully be excluded or limited.

Where you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.

20. Events Outside Our Reasonable Control

If an event outside our reasonable control affects an order, we will contact you as soon as reasonably possible and take reasonable steps to reduce its effect.

Such events may include severe weather, fire, flood, government restrictions or significant transport disruption.

These events do not automatically entitle us to retain payment for goods or services we cannot supply. Your rights concerning delay, cancellation, refunds and other remedies remain applicable.

21. Complaints

Please send complaints to beesembroideryirlam@gmail.com or contact us using the details in section 1.

Include your order reference, a description of the problem and the outcome you are seeking. We will investigate and respond fairly and promptly.

Where required by law, if we cannot resolve a consumer complaint, we will provide information about an appropriate alternative dispute resolution provider and state whether we are obliged or willing to participate.

You do not have to complete our complaints procedure before exercising your legal rights.

22. Business Customers

Consumer-specific statutory rights described in these terms apply only where you are acting as a consumer.

Business customers do not have the consumer statutory change-of-mind cancellation right. Cancellation, changes and returns for business orders will depend on these terms, any separately agreed business terms and applicable law.

Additional business terms must be supplied and agreed before the contract is formed. If they conflict with these terms, the specifically agreed business terms take precedence to the extent legally permitted.

Buying workwear does not automatically make an individual a business customer; the purpose of the purchase determines their status.

23. Governing Law and Changes to These Terms

These terms are governed by the laws of England and Wales.

Consumers retain any mandatory protections available under the law of the part of the UK in which they live and may bring proceedings in any court available to them under applicable law.

If any provision is found unlawful or unenforceable, the remaining provisions continue to apply so far as legally possible.

We may update these terms for future orders. The version supplied when your contract is formed applies to that order. Later updates will not change an existing contract unless you agree or the law requires the change.

For questions about these terms or an order, contact:

Bees Embroidery and Print
Olive Mount Cottage
Astley Road
Irlam
Manchester
M44 5LU

Email: beesembroideryirlam@gmail.com
Telephone: 07789 109703